Metro Codes | Nashville Public Radio

Metro Codes

Wikimedia Commons

 

Homeowners have publicly grumbled about excessive noise, parking violations and mounting trash as a result of their neighbors operating short-term rental properties via websites like AirBnb and Homeaway. Some even say they are doing so without the proper city permits.

 

To address those concerns, the city has now hired a call center operated 24/7 by a company in San Francisco. An online portal has also been created.

Metro Codes map Nashville
Fiscal Choice Consulting study

Tall grass, abandoned vehicles, and broken gutters swaying in the breeze — they all make ready fodder for complaints to the property standards division of the Metro Codes Department.

Now a movement by the Metro Council could encourage neighborhood beautification with a powerful tool: cash.

Metro Codes Nashville office
Tony Gonzalez / WPLN

A new study of the Metro Codes department paints the agency as understaffed and overwhelmed by the challenge of monitoring the huge influx of short-term rental properties in Nashville.

And it describes the system of responding to citizen complaints — about uncut grass, garbage in alleyways, and unsafe buildings — as “skewed more toward protecting the rights of property owners against unjustified complaints than it is toward providing relief to neighbors.”

Qless Nashville Metro Codes
Office of the Mayor

Most weekday mornings, there’s a line that forms outside the door to Nashville’s Codes and Building Safety Department. Once inside, the wait can easily top 3 hours.